Ask HN: Are your tickets highly nested?

1 point

10 years ago

I think in trees, and all my product design/management outlines end up being highly nested. The trouble is, none of the project management software I've tried seems to work this way.

For instance, here's what just one feature of a typical project outline looks like for me:

- Customer Service

    - TBD: Ticketing/Support integration
    - Complete account setup
        - User account creation
        - Organization & Site setup
        - Configuration
        - Provisioning
    - Billing
        - Credit Card processing
        - Data model
        - Tax Service
        - Reporting
            - Tax report
            - sales report
            - credit report
            - settlement report

I want to be able to arbitrarily nest tickets and have the parents automatically become containers that show the progress of the children. Here's an ultra-simplified example: https://play.google.com/store/apps/details?id=com.ghsoft.treetask

The leaf tickets are individual, actionable tasks that can be assigned to a person. The parents are really organizational containers that help owners understand the scope, complexity and structure of a set of features.

Some platforms allow parenting tickets (like JIRA), but they don't give you a way to see this simple, clear outline with progress for each container. I really like the looks and features of Clubhouse.io and Sprintly, but I don't want to start paying for something unless I can this kind of high-level outline of an entire project milestone.

What am I missing?

2 comments

2 comments