Google Checkout Nightmare and the $126,000 phone call

330 points

16 years ago

I have been using Google Checkout as an option for making payments on my website. For the past two months I have jumped through every hoop they have asked me to, provide tracking numbers, banking details, vendor contacts, emailed back and forth with their customer support all with the understanding that my account was in process and my funds would be released soon. Well my account has grown to $126,000 and Google still won't pay out any of my funds!

I came to the end of my string after the 20ith something email when I got the message below. They have over $126,000 of my money and they won't even pick up phone to call me!

Hello P----,

Thank you for your reply. I understand you've shipped over 700 orders to your buyers. However, you've not sent us tracking numbers for those orders. Please send us proof of delivery (tracking numbers) so our specialists can initiate your payouts.

To clarify, we have contacted some of your buyer(s) and expect email confirmations once the goods are received.

In addition, at this time, we don't offer phone support for Google Checkout. We look forward to providing additional support options in the future. If you have specific questions, please reply to this email and we'll be happy to address them.

If you need immediate assistance, you can also visit the Merchant Help Center at https://checkout.google.com/support/sell or the Merchants Forum at http://www.google.com/support/forum/p/checkout-merchants?hl=en for frequently asked questions about Google Checkout.

Sincerely,

A------ The Google Checkout Team

118 comments

118 comments