When are Lyft and Uber going to add a “refund” button within their app?

41 points

8 years ago

This morning - once again - I got charged 5usd for cancelling a ride even though I had good reasons to do so. This happens too many times because of Lyft/Uber's fault, not mine:

- I cancel a ride because the driver goes in the opposite direction - The app keeps showing 2/4 mins and it's been 10+min I have been waiting - Drivers calling me to ask to cancel the ride - ...

If I want to get a refund, I need to spend too much time: DM + email -> https://twitter.com/julienbarbier42/status/959105112223264768 + wait for the refund to show on my bank account. (note: when I do ask for refund I always get it, the customer support is nice with me, all the time).

When it comes to paying Lyft/Uber, this is automatically done, they don't have to send me a DM and email to ask me to pay them for the service I used. Why would we have to spend so much time to get reimbursed for a service that we did NOT use?

Please Lyft/Uber, add a button "refund" WITHIN the app. You technically can EASILY do it. It should be as easy to get reimbursed than to be charged. Of course, you can review complains / claims, but I should not have to spend that much more time asking for reimbursement, especially when I right, I am a customer for a long time, I already have a good track record, and all claims I made in the past were confirmed by your team.

Why is this not already done?

34 comments

34 comments