Amazon Europe will require a return address in the country of purchase

12 points

5 years ago

[email from Amazon to update their terms and conditions]

Hello,

Effective October 5, 2021, if you fulfill customer orders sold on Amazon.co.uk from outside the UK, we request that you offer either Returnless Refund <https://sellercentral-europe.amazon.com/gp/help/G202174940> or provide a Domestic return option for items and orders under £20 (including VAT and shipping charges) as part of our Selling on Amazon Returns policy <https://sellercentral-europe.amazon.com/gp/help/200708210>.

Where you have provided a return address in the UK, we will generate a prepaid return label (see Amazon Prepaid Return Label), <https://sellercentral-europe.amazon.com/gp/help/202072200> which the customer can use to return the items. To set your UK default return address, access the Seller Account Information page, <https://sellercentral-europe.amazon.com/hz/sc/account-information> go to Settings > Account Info > Shipping and Returns Information section, click Return Address, and then provide with the appropriate address.

If you do not provide Amazon with a default return address in the UK for items and orders under £20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, <https://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201819200&qid=1589958582&sr=1-1> without requiring the customer to return the item to you (Returnless Refund).

This change will help to simplify and standardize the returns process for customers and sellers for low-cost items, where international labels are generally more expensive than the cost of the item. If you do not have a UK default return address, our International Returns provider on the Solution Provider Network <https://sellercentral.amazon.com/gspn> may be able to help. The above policy will also apply to Amazon.de, Amazon.fr, Amazon.it, and Amazon.es, for all items and orders under €25 (including VAT and shipping charges).

For more information on returns, go to the help pages below:

• Customer returns for international sales <https://sellercentral-europe.amazon.com/gp/help/G201468550>

• Returnless Refunds <https://sellercentral-europe.amazon.com/gp/help/G202174940>

• Prepaid returns for seller-fulfilled order <https://sellercentral-europe.amazon.com/gp/help/202072200>

Amazon Services Europe