Here’s the gist:
- Designing technology novices is a secret of great product design for all.
- First, it is important to quickly show the user what the product is for.
- Guide novice users down a path designed to delight them while teaching how the service helps them.
- Your site needs to be valuable and engaging to users before they sign up for account and even if none of their friends have joined.
- Designing for novice users often uncovers needs shared by mass markets.