I already knew Stripe had bad service, but....

8 points

13 years ago

So we are a client of Strip.com and have used their services from almost the day they started accepting clients. Just to give an idea, our current business with Strip is at $543,900.82.

Their offering is great and their technical service is pretty good. However, anything that deals with service regarding anything other than technical - its the worst service ever. No responses to email (the only email they have is support@stripe.com), they NEVER reply. They will not give you a direct email or number to any staff member. They do not offer a general phone number. They don't respond on Twitter. They have a "live chat room" but as you sit and watch their handling of customer issues you will often see, "we will look into it and someone will get back to you". They are worse than Paypal.

I was really rooting for them when they hit the scene and I really like their offering. I am hopeful that they will start acting like a real company.

Oh, the reason we wrote this is because if you go to their site right now you will see this: "Stripe support will be closed 12/31 and 1/1. (We'll still be watching for anything urgent.) Enjoy your holiday!"

Really?

4 comments

4 comments