Beware Bitcasa Cloud Service

14 points

13 years ago

Upon purchasing a Google Nexus 7, I signed up for a few cloud services that were offering free GBs. One such service was Bitcasa (Bitcasa.com). I installed Bitcasa on my N7, and then on my laptop and desktop in order to sync data. A couple weeks after signing up, I checked my online account only to discover that my entire laptop's hard drive had been "mirrored" within the cloud service. I tried to delete the data but there was no delete option. What concerned me was the fact that a) I never allowed/optioned Bitcasa's "mirrored" service, and b) that I now had lost ownership of my very own data.

I immediately deleted Bitcasa from all devices less another device become "mirrored" (or should I say "mired") within their cloud service.

I checked online in the support community and found this was a huge problem among many users. Supposedly all you have to do is remove the mirrored option (which I never set up) on the drive that is being mirrored and this will remove the mirrored content in the cloud. Doesn't work. Then there is an issue with two different versions of Bitcasa being used: a legacy version and a current version. It's a big mess that Bitcasa has not addressed. Here is a link to one of the ongoing issues; it may not be accessible without a Bitcasa login account: http://support.bitcasa.com/entries/23086582

I submitted a help ticket, but to date there has been no action whatsoever.

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