Mercantile Corporation (http://register.mos.com.np) is the only authorized ccTLD registrar of Nepal, which lets us register domains like .com.np, .biz.np, .org.np etc. for free. Currently around a hundred thousand domains have been registered by Mercantile. They have updated their service recently and all the user login details are now void - that means we cannot login to manage our / clients' domains! We have an option to call them, ask for new login details in our email which takes them 2 business days to process. Even after logging in we are not allowed to update even the nameservers of the domains! Upon asking them they tell that we need to go to their office - only one central office exists in the entire country - and write an application, and wait them to update our details manually. They would hardly do that either. It's been few months since I along with several web developers from Nepal are locked out of their domain names. It would not be the case until few months back.

I went through ICANN's website because Mercantile has been authorized to create sub-domains like com, aero, edu, etc. under .np ccTLD. I couldn't find a place to report the monopoly and misconduct of Mercantile corporation. That's why I chose to ask HN community for suggestion, information or even a way out to make them provide access to domains registered by ddvelopers throughout the country.

This is a case of urgency and I would like to know if any fellow hacker in the community had been through this nightmare and if yes how s/he solved the issue.

Regards, Njsubedi