First, Stripe support is via support@stripe.com. There is no ticketing or tracking that the user can see or cite. This appears to be making it difficult for Stripe support to track or find our requests / emails.

Second, there is no phone support. Combined with the delays and difficulties getting a response from the support email, makes it very difficult.

The only real time support I found was via IRC but the Stripe developers emphasized that they are there for technical questions, not customer support. When asking them for help, they repeatedly said 'be patient'.

Finally, I cross referenced Twitter to see that Stripe deals with customers regulary complaining about difficulties in getting responses from support, often for days.

Again I know Stripe is well respected Y Combinator company, so I would expect better from them.

Anyone experienced similar issues? Anyone who can help pass this on to Stripe management?